Privacy Notice
Last updated: October 2026
GoCruise the World is committed to safeguarding the privacy and security of your personal information. This Privacy Notice outlines how we collect, use, store, and protect your data.
We will use your personal information for the purposes set out in this notice, including communicating with you about our products, services, and promotions. You may withdraw your consent to receive marketing communications from us at any time by following the unsubscribe instructions included in our communications or by contacting us directly.
We are committed to being transparent about how we use the personal data of everyone we deal with. This Privacy Notice is intended to inform you how we will collect and use your personal data when you do any of the following:
- visit and browse our website cruisequest.co.uk;
- use our website to submit an enquiry, sign up for our newsletter, or join one of our mailing lists;
- submit information to make a booking or buy any of our services, including any modification, cancellation, or similar activity;
- contact us, make an enquiry, or communicate with us in any way, including by email, direct message, video chat, phone, and text;
- provide information to us and communicate with us in any way, including through our website, in writing and verbally.
Categories of Personal Data We Collect
The personal data we collect about you depends on whether you are making an enquiry, you are or may be a customer, or you are visiting our website. We will collect and use some or all of the following personal data about you (and if you are making a booking, all persons to be included in that booking):
| Information Type | Details |
|---|---|
| Personal information | Names, title, address, phone number(s), email address, emergency contact details (name, phone number and their relationship to you), date and place of birth, nationality, gender, photographs (for security), and social media identifiers. |
| Account information | Email address and password, and information provided to set up an account, sign up for our newsletter, or register for a promotion or special offer. |
| Commercial information | Purchases, amounts paid for services, and related transactional history. |
| Payment method information | Credit card information, transactional history, and bank information. |
| Official documentation | Passport number, expiry date, issue date, and place of issue. |
| Health details | Information you submit to us related to disability, dietary requirements, medical and contagious disease, and vaccination information. |
| Website use & communications | Social media name(s), username(s), account ID and password, IP address, website use information, browser information, device type, location, image, video and audio recording. |
| Other information | Any information relevant to your interaction with us, your visit to our website, making an enquiry and making a booking. This may include details of family members and persons who may travel with you, travel insurance details, and a 24-hour medical emergency number. |
In order to facilitate a booking we are also obligated to obtain personal data of a special category such as contagious disease vaccination information, health and medical information, and information that could reveal your race or ethnicity.
We realise that your emergency contact may not have heard of GoCruise the World previously, and so we ask you to inform them that you will be sharing their information with us. If they have any queries, they can contact us using the details in this notice.
You are required to provide personal information to us before we can confirm your booking. If you fail to provide us with this information, then you will not be able to book your holiday.
Receiving Data Through Third-Parties
We are proud to have a wide network of travel partners. If you have concerns that we may have received your information in error, or would like to find out where we have received your information from, please contact us using the details in this notice.
Purposes of Processing Your Personal Data and Legal Basis
We process your data for a variety of purposes. As a travel agent, we process personal data primarily to facilitate bookings and provide holidays. We always process personal data with a legal basis, and the table below demonstrates our intended purposes and the legal basis we use to process your data.
| Purpose | Legal Basis |
|---|---|
| Setting you up as a customer (including storing, processing and analysing your information to make reservations and arrangements related to your holiday) or setting you up as a supplier | Contractual Obligation; Legitimate Interests |
| Making your booking, which can include package holidays and arranging cruise, flights, hotels, rail, and transfers | Contractual Obligation |
| Obtaining disability, medical information (where applicable) and information that can reveal race or ethnicity | Contractual Obligation with explicit consent; Legal Obligation |
| Vaccination information, shielding and/or clinically extremely vulnerable status | Legitimate Interest; Consent |
| Recording voice calls, online chat conversations via text, audio and video images | Legitimate Interests |
| Contacting you with information relating to your booking | Contractual Obligation |
| Amending your booking at your request | Contractual Obligation |
| Contacting you with information on additional services relating to your holiday, for example information on excursions, upgrades and special events | Legitimate Interests (‘soft opt-in’ & opt-out) |
| Contacting you via email, phone and post about offers, products and holidays (we will always give the option to opt out of email and postal communications at the point we capture your information and in every subsequent communication) | Legitimate Interests (‘soft opt-in’ & opt-out) |
| Communicating with you about information that directly relates to you while providing services to you and/or in connection with your communication with us | Contractual Obligation; Legitimate Interests |
| Contacting your emergency contact in the event of an emergency | Vital Interests |
| Using aggregated data to identify trends in bookings, to improve our services and for business reporting purposes | Legitimate Interests |
| Market research, insight, and customer segmentation | Legitimate Interest |
| Receiving your enquiry, recording relevant details, and processing your data in order to respond | Contractual Obligation; Legitimate Interests |
| Processing feedback and complaints | Legitimate Interests |
| Disclosing information to public authorities, immigration authorities, customs, port inspection, Interpol and police for the prevention and detection of crime and law enforcement purposes | Legal Obligation |
| Personalising and improving our communication and services | Legitimate Interest |
| Health and safety reporting | Legal Obligation |
| Improving website content, record keeping, and account creation | Legitimate Interests |
| Carrying out anti-fraud screening and verifying your identity | Public Interest |
We do not target our website or offer any of our products or services for sale to anyone under the age of 18 (a “Minor”), nor do we knowingly collect personal data from a Minor. Any adult that submits information about a Minor may only do so on the basis that they are the parent or legal guardian of that Minor.
Data Protection and COVID-19
This is an addendum to our Privacy Notice. It explains how we may use your personal data in relation to the Covid-19 (Coronavirus) pandemic and to support the NHS Test & Trace scheme in England and NHS Scotland’s Test & Protect service.
To operate safely and effectively, we may need to ask you for sensitive personal information that you have not already supplied, or use data you have already provided, including whether you have any underlying illnesses or are classed as vulnerable.
If we already hold information regarding vulnerability, we may share this for vital health reasons, emergency planning purposes, and to protect your vital interests by sharing with services both inside and outside our organisation.
Your personal data
Why we may need to share your personal data
We may share your information with other public authorities, emergency services, and other stakeholders as necessary, and only when necessary, in a proportionate and secure manner. Contact with you to obtain consent before sharing will not be required for all of the reasons described in this notice. Please be assured that the protection of personal data remains a priority at this time, after the health and safety of everyone.
We will only share your personal information where the law allows, and we always aim to share the minimum data necessary to achieve the purpose required. Further, the information will only be used for the purposes listed and retained for limited specific times.
Data protection laws allow us to share information for a wide variety of reasons. These are known as our legal bases to process data. Data protection laws are written to facilitate valid information sharing, especially in times of emergency which often requires more collaborative working.
How to Contact Us
GoCruise the World is operated within the Fred. Olsen Travel group. Fred. Olsen Travel Ltd is the data controller responsible for the personal data described in this notice. If you ever need to contact us, you can use the details below:
- Address: Fred. Olsen House, 42 White House Road, Ipswich, Suffolk, IP1 5LL
- Phone: 0808 250 8793
If you have a specific query relating to how we process your personal data, you can contact our Data Protection Officer on dataprotection@fredolsen.co.uk.
For general enquiries, you can also reach GoCruise the World through our contact form.